How to Find the Best AC Repair Specialist Description
Something’s not right with your air conditioning system. Before things can get any worse, it makes sense to have a professional take a look and figure out what sort of repair is in order. For homeowners who don’t have someone already, this means finding the right AC repair specialist to do the job. Here are some tips that will help with the process.
Start By Compiling a List of Prospects
Who in your area offers repairs for different types of air conditioning systems? Check online sources and use them to compile of list of local companies that at first glance seem to be a good fit. Some of the companies may advertise that they work on central units, window air conditioners, ductless systems, and other options for home cooling units. As long as your type of system happens to be included, it’s worth including the company on the preliminary list.
Confirm Certifications Related to Your System
Start qualifying the names on the list by finding out which ones have certifications related to the make and model of your system. This is usually easy to find out. Many AC repair specialists will include that type of information on a Google My Business account. It’s also often found on the front page of the company websites. This will help narrow your list down to a few companies that are likely to be worth contacting.
Spend Some Time Checking Out the Details on Company Websites
After verifying the certifications, dig a little deeper into the content on each company website. The goal is to get a better idea of what sort of repairs the company handles, how to contact someone to schedule a system check, and even if the company offers a free system inspection. You’ll also find out more about the hours of operation, including whether they have working hours scheduled on weekends. Don’t forget to find out if they offer emergency service after hours. While that’s not what you need right now, that information might come in handy at a later date.
And on Social Media
Many businesses, including AC repair services, operate social media pages. They use those pages for all sorts of things, ranging from providing tips homeowners can use to advertising upcoming specials on maintenance or discount codes to use for service calls. You can learn quite a bit about each service by seeing what they post on social media and how much of it is geared toward providing support to their clients.
Turn Your Attention to Online Ratings and Comments
If what you’ve found up to this point is helpful and holds your interest, now is the time to check out online ratings and comments related to the remaining services on your list. Focusing on those with more ratings that are higher is a good way to narrow the range of choices. From there, read each of the reviews carefully. You want to find out what others think in terms of how the company handles service calls, if the contractor shows up on time, and if the repairs are satisfactory. Pay close attention to how many reviewers indicate they would call the company again if they needed help with their air conditioners. The fact that their demeanor and the quality of the work made that type of impression on past customers means that you’re more likely to have a good experience too.
Call and Talk With Someone
Now it’s time to make contact. Call the company that you think would be the best one. Pay attention to how the person on the other end deals with the call. The goal is to find out what it would take to schedule a service call and how quickly someone can visit your home. Keep in mind that a company that places emphasis on customer care will try to accommodate any request you make regarding the day and time. If that’s not possible, the right type of company will offer an alternative. Assuming it’s doable, go ahead and schedule the appointment.
See How the Initial Service Call Goes
Wait and see how the service call works out. If the service rep shows up on time, or at least calls to let you know he or she will be a little late, that’s a good sign. A rep who is willing to listen to your description of what’s happening, ask some clarifying questions, and in general get your perspective before checking the unit indicates genuine concern. When the rep sits down with you and explains what the inspection uncovered using terminology that you understand, that’s an even better sign. At that point, do ask for a quote and make sure that it includes everything the two of you discussed.
Make Your Final Choice
Keep in mind that it never hurts to use this same approach with at least one more service. This allows you to compare pricing, response times, and general attitude between the two companies. From there, it should be easy to settle on the right service and set up a date for the repairs to get underway.
Remember that the goal is to correct whatever happens to be wrong with the unit before some major issue develops. Choose the service wisely and pay close attention to how things work out. If all goes well, there will be no question of who to call the next time you need some type of AC work done.